ArionPlayPH Privacy Policy – How Safe Is Your Data With Us

By using the arionplayph website or mobile app, you are considered to have agreed to this Privacy Policy. We recommend reading it in full at least once.

This policy explains what information arionplayph collects, why it is collected, how it is used, and what rights you have over your data. It is written in plain, straightforward language so everyone can understand it easily.

Arionplayph collects only the information that is strictly necessary. No unnecessary data is requested. A detailed breakdown by category is provided below.

Identity & Contact Information

Financial Transaction Information

Usage Data (Collected Automatically)

• IP Address & Device Type (Android / iOS / Desktop)
• Browser Type & Version
• Pages visited on arionplayph and time spent on each
• Links or buttons clicked
• Login Time & Session Info

Arionplayph uses the information it collects for specific and legitimate purposes only. Each purpose is clearly outlined below.

• Account Management: To support registration, login, password recovery, and account security.
• Payment Processing: To process deposits and withdrawals and to maintain transaction records.
• KYC Verification: To verify age and prevent financial fraud.
• Customer Support: To resolve your issues promptly and provide relevant assistance.
• Service Improvement: To analyze which features are used most and improve the app and website accordingly.
• Legal Obligations: To comply with applicable laws and meet the requirements of regulatory authorities.
• Promotional Communications: Only with your consent, to send you offers and updates (with the option to opt out at any time).

Arionplayph does not sell your personal information to any advertiser or third party. However, limited data sharing may be necessary in certain specific circumstances.

When Your Information May Be Shared

• Payment Gateway: Only transaction-related information is shared with bKash, Nagad, and Rocket to process payments.
• Law Enforcement: Information may be disclosed when required by a valid court order or government directive.
• Security Auditors: Contracted security specialists may access limited data solely to ensure platform security.
• Cloud Service Providers: Reliable cloud storage services are used to store data, and all such providers are bound by confidentiality agreements.

Outside of the circumstances listed above, arionplayph does not share your information with any third party. All third-party partners are required to adhere to the same strict confidentiality agreements that apply to arionplayph itself.

Arionplayph uses industry-standard technology to protect your data — and we back that up with action, not just words.

• 256-bit SSL/TLS encryption is active on all connections.
• Passwords are never stored in plain text — only encrypted hashes are kept.
• Two-factor authentication (2FA) is available for your account.
• Our servers undergo regular security scans and penetration testing.
• Failed login attempts are limited — repeated incorrect entries will result in a temporary account lock.
• If a suspicious login is detected, an immediate alert is sent to your registered number.
• All staff access to user data is restricted on a strictly need-to-know basis.

Arionplayph uses cookies to enhance your browsing experience and keep you recognised as a returning user. The types of cookies used and their purposes are detailed below.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may prevent arionplayph from functioning properly.

Arionplayph believes your data belongs to you. That is why we provide you with the following rights.

To exercise any of these rights, please contact the arionplayph support team. Requests are typically responded to within 7 business days.

Arionplayph is strictly not intended for users under 18. We do not knowingly collect any data from minors.

Age is verified at registration and confirmed with a valid ID during the KYC process. If we become aware that a minor's data has been collected by mistake, we immediately close the account and delete the information.

If you believe your child is using arionplayph, please contact our support team right away.

Arionplayph does not retain data indefinitely. A separate retention period is defined for each type of information.

• Account Information: For the duration of active account use and 5 years after closure (for legal compliance).
• Transaction Records: 7 years (in accordance with financial regulatory requirements).
• KYC Documents: 5 years after account closure.
• Session Logs: 90 days.
• Customer Service Chat: 2 years.
• Marketing Preferences: Deleted immediately upon opt-out.

Once the retention period expires, data is securely deleted or anonymized.

Arionplayph may update this Privacy Policy when necessary. Any changes will be reflected in the "Last Updated" date shown at the top of the page.

For significant changes, you will be notified in advance via your registered email or an in-app notification. If you do not agree with the updated policy, please stop using arionplayph and contact our support team.